Charterhouse Aquatics

Submitting a Ticket 2

• Submitting a Ticket Via E-Mail
• Submitting a Ticket Via Twitter

Checking Ticket Progress 3

• Checking Your Tickets Status
• Replying to Tickets
• What Do Ticket Statuses Mean?

Placing an Order 2

• Making a Purchase
• Stock Avaliability

Canceling an Order 1

• Cancellation Policy

FAQ 11

• Paying a Deposit
• Applying On-line
• Delivery
• Who is eligible to apply for online finance?
• Once my application is approved, what happens next?

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FAQ 18

• What is the Charterhouse Point Program?
• How does the Charterhouse Program work?
• Charterhouse Points and Values
• Redeeming Charterhouse Points
• Minimum Points Required

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Acclimatisation 1

• Instructions

Terms and Conditions 3

• Collection
• Dead On Arrival
• Returns Policy

Terms and Conditions 7

• Delivery Information
• Delivery Charges
• Courier Deliveries
• Two Delivery Attempts
• Orders Returned to our Warehouse

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Aquariums 1

• Glass Aquariums

Replacements 1

• Policy

Manufacturers Guarantees 1

• Policy

Electrical Equipment 1

• Policy

FAQ 3

• Purchasing Gift Vouchers
• How to Send Gift Vouchers
• Redeeming Gift Vouchers