Checking Ticket Progress

Checking Your Tickets Status
You can check what’s going on with your ticket by opening up the ticket's page from the helpdesk. This is included in each of your support emails an...
Sat, 27 Sep, 2014 at 3:29 PM
Replying to Tickets
Once you have submitted your ticket, you will get a reply from a support agent pretty quickly. You then need to engage with the agent and provide him ...
Fri, 20 Jun, 2014 at 8:56 PM
What Do Ticket Statuses Mean?
By default, your ticket can have four different statuses - Open, Pending, Resolved and Closed. They represent what’s currently happening with your tic...
Wed, 7 May, 2014 at 3:45 PM