Although we make every effort to ensure the wellbeing of our livestock during transportation, fatalities can happen. If any livestock is found to be dead on arrival please inform us immediately, but not later that 12 after receiving the package. Any longer than this and we will be unable to offer you a replacement or refund. Please note the following conditions:-

• We will need photographic evidence of livestock that arrives DOA in the original unopened fish bag

• Any coral skeletons will need to be kept and we reserve the right to ask for these to be returned to us before replacement or credit

• For some species we reserve the right to refund your purchase as we may not be able to source a replacement at the time