We do not accept returns unless the animal arrive damaged or DOA. All instances will be dealt with individually so please contact us within 12 hours of receiving your order to discuss this with us. Some pictures on the website will be stock photos so we cannot guarantee that the animal that you receive with look exactly the same unless we state this in the description. Corals may temporarily sulk and slightly lose colour, this does not mean that they are not healthy so if you have any questions please call us. We reserve the right to refuse returns unless for a reason stated above.