FAQ

What is the Charterhouse Point Program?
To thank you all for your support and to offer future incentives to you we wanted to give something back, this is why we have launched our Charterhouse ...
Mon, 16 Jun, 2014 at 1:42 PM
How does the Charterhouse Program work?
When an order is placed, the total amount* of the order will be used to calculate the amount of points earned. These points are added to your Charterhou...
Sat, 4 Oct, 2014 at 2:35 PM
Charterhouse Points and Values
Currently, for every £1.00 spent at Charterhouse Aquatics you'll earn 1 For example: Product Cost: 100.00 Value of Points Earned: £1.00 ...
Mon, 16 Jun, 2014 at 1:43 PM
Redeeming Charterhouse Points
If you have a balance in your Charterhouse Points Account, you can use those points to pay for purchases made at Charterhouse Aquatics. During the check...
Tue, 29 Apr, 2014 at 9:09 PM
Minimum Points Required
Currently, no minimum balance is required to redeem your points. Please note, you'll still have to select another payment method if there isn't ...
Sat, 4 Oct, 2014 at 2:36 PM
Minimum Purchase Amount Required
Currently, no Minimum Purchase Amount required to redeem your points. We strongly advise you to check this page often as we may make changes to ...
Thu, 14 Feb, 2013 at 2:45 PM
Maximum Points Redemptions allowed per order
A maximum of 500,000 points (£5,000.00) is allowed to redeem per order. We strongly advise you to check this page often as we may make changes to this policy.
Thu, 14 Feb, 2013 at 2:47 PM
Will I earn points for shipping fees?
No. When calculating the amount of points earned, the shipping fees are excluded.
Thu, 14 Feb, 2013 at 2:47 PM
Will I earn points if I pay with finance?
No, unfortunately finance orders do not qualify for Charterhouse Points.
Thu, 14 Feb, 2013 at 2:48 PM
Will I earn points for tax fees?
Yes. When calculating the amount of points earned, the taxes are included. We strongly advise you to check this page often as we may make changes to this po...
Thu, 14 Feb, 2013 at 2:49 PM