FAQ

Paying a Deposit
You will first be asked to pay a 10% deposit which will not leave your account until the application has been completed successfully and the finance has...
Fri, 17 Oct, 2014 at 7:30 PM
Applying On-line
Applying for finance online couldn't be easier. Once you've chosen your products, select the PaybyFinance option at checkout. You then pay a 10% ...
Fri, 17 Oct, 2014 at 7:29 PM
Delivery
Please note that any orders purchased through one of our finance options must be shipped to the billing address. You will not be able to modify the ship...
Fri, 17 Oct, 2014 at 7:31 PM
Who is eligible to apply for online finance?
To apply for finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the Un...
Wed, 24 Sep, 2014 at 9:26 PM
Once my application is approved, what happens next?
Within minutes of your application being approved, you’ll be sent via email, a link to your credit agreement, which can be easily downloaded. If you use...
Tue, 19 Aug, 2014 at 3:37 PM
Will you credit score me and if so, what does this mean?
Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your...
Thu, 13 Mar, 2014 at 9:44 AM
If you decline my application, what is the reason?
In addition to credit scoring, we also take into account confirmation of your identity, validation of certain application details, existing commitments ...
Wed, 23 Jul, 2014 at 12:04 AM
What type of information do credit reference agencies hold about me?
Some of the information is public information, for example electoral roll, County Court Judgements and bankruptcies. Other lenders may also file informat...
Thu, 14 Feb, 2013 at 2:17 PM
How do I obtain a copy of this information?
You should send a cheque for £2.00 made payable to the relevant company, together with details of all addresses at which you have lived over the last 6 y...
Thu, 14 Feb, 2013 at 2:18 PM
If my application is not successful, can I re-apply?
Yes. We acknowledge that your circumstances change and just because we have refused a previous application, it does not mean that we will automatically t...
Thu, 28 Feb, 2013 at 6:55 AM